#59 Why the Human Touch Still Matters: Steve Hilton

When is the last time you called a big company or government agency and after two or three rings, a real live human being answered the phone and said "Hello, how can I help you?" 

From big data, automation, complex algorithms and giant corporations to massive government bureaucracy, we've lost the human touch.  Everyday life often seems increasingly impersonal.

 

Our guest, Steve Hilton, argues for radical change.  The former senior policy advisor to ex-British Prime Minister David Cameron has co-authored  "More Human: Designing a World Where People Come First."  The book is a clarion call for reform of government, law, education, welfare and business systems.
 
"I think one of the most destructive and damaging words in the entire world right now both in government and the private sector is efficiency, "Steve tells us in this episode. "In the name of efficiency really stupid and inhuman things are often done."

Find out what he's talking about and what fixes he has in mind... "More Human" and link to Crowdpac, where voters make a difference to how we run politics. 

We also interviewed Hilton about Brexit; to listen to that interview click here.

#3 Fix It Shorts. Should Britain Leave the European Union?: Steve Hilton

Would Britain face lasting economic and political harm if it votes to quit the European Union in June 23rd's referendum?  Our show looks at the case for Brexit.

Steve Hilton, one of David Cameron's closest friends and a former senior political advisor to the Prime Minister, is a leading member of the Vote Leave campaign.  He tells us in this episode that a bureaucratic, over-centralized EU has become far too entangled in British life and is incapable of reform.

Richard and Jim disagree on the best outcome for Britain and Europe.  They discuss some of the arguments for and against.

Note: This episode was recorded shortly before Thursday's tragic murder of British MP, Jo Cox. Several campaign events were cancelled after the attack.