When is the last time you called a big company or government agency and after two or three rings, a real live human being answered the phone and said "Hello, how can I help you?"
From big data, automation, complex algorithms and giant corporations to massive government bureaucracy, we've lost the human touch. Everyday life often seems increasingly impersonal.
Our guest, Steve Hilton, argues for radical change. The former senior policy advisor to ex-British Prime Minister David Cameron has co-authored "More Human: Designing a World Where People Come First." The book is a clarion call for reform of government, law, education, welfare and business systems.
"I think one of the most destructive and damaging words in the entire world right now both in government and the private sector is efficiency, "Steve tells us in this episode. "In the name of efficiency really stupid and inhuman things are often done."
Find out what he's talking about and what fixes he has in mind... "More Human" and link to Crowdpac, where voters make a difference to how we run politics.
We also interviewed Hilton about Brexit; to listen to that interview click here.